ANARA S.L.U. – ECOSLOW EXPERIENCE
All bookings are made with Anara SLU travel agency, license GC 002159 trading as EcoSlow Experience. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
CONFIRMATION & PAYMENTS
If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we receive and accept your deposit. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 31 days before the departure date. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.
CANCELLATION BY THE TRAVELLER
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. Cancellation charges are as follows:
- up to 31 days or more prior to departure, 20% cancellation charge (loss of deposit)
- 15-31 days before departure 50% cancellation charge
- 14-3 days before departure 75% cancellation charge
- 2 days or less before departure 100% cancellation charge
Please ask for full details of cancellation charges at time of booking. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
CANCELLATION BY ECOSLOW EXPERIENCE
In the unlikely event that we have to cancel your holiday for reasons other than
- Fault of the client
- Force majeure
- Insufficient numbers to proceed with the trip (for the programmed guided trips)
we will offer you an alternative holiday of at least comparable standard if available.
In the event that this holiday costs less than your original booking, we will refund the difference. Should you not wish to book an alternative or one is not available then a full refund will be paid. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs.
We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
CHANGE OF ITINERARY
While we endeavor to operate all trips as described, we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: If we make a major change we will inform you as soon as reasonably possible, if there is time to do so before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
AGE & HEALTH REQUIREMENTS
Minimum General Policy: For the majority of our trips the minimum age for children is 12. All travellers under the age of 18 must be accompanied by an adult who is responsible for the child’s day-to-day care. Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.
Maximum General Policy: For the majority of our trips we have no upper age limit, though we remind you that our trips can be physically demanding and a Self-Assessment form is required for all passengers 70 years and over.
Travel insurance is compulsory for all travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US $200,000 for each of the categories of cover.
Claims & complaints
If you have a complaint or are unhappy about any aspect of your trip please inform your guide or our local representative at the time in order that they can attempt to rectify the matter. If the matter cannot be resolved locally to your satisfaction and you wish to make a complaint you must telephone or email EcoSlow Experience at that time so that we may try and resolve the situation. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
PHOTOS & VIDEOS
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.